As a Ticketing Supervisor, I am privileged to work as part of a dynamic team working for a company that is leading in the Travel Industry specialist in middle-east. As a Ticketing supervisor, Be responsible for issuing all airline tickets, ticket reissues and ticket revalidation.
Processing automated ticket refunds (e.g. cancellations) through BSP or Galileo.
Issuing automated EMDs (Electronic Miscellaneous Documents) to pay for deposits, seat reservations, excess baggage and similar.
Check BSP Link on a weekly basis for correspondence. Action/check any ADMs (Agency Debit Memo) / ACMs (Agency Credit Memo), including querying any ADMs.
Train Sales staff on GDS and answer GDS queries and advise Galileo entries on a daily basis.
As a Ticketing Supervisor also assisting the sales team with complex fare itineraries, checking fares & updating and developing consultants' knowledge on airfares.
Experience of issuing, re-issuing and performing re-calculations of international and domestic airlines.
Experience and full working knowledge of both net and published fares. One of my most interests are travel and exploration. Given this interest, working for IKB was extremely rewarding and delightful. Other interests I have are music, Learning new technology, Playing cricket and Travelling.